An AI chatbot for your WooCommerce store
ChatbotReply connects to WooCommerce for order lookup and catalog sync, answers from your own site with sources, and sends refund and cancellation requests to you for approval.
The problem
WooCommerce stores often run support from a shared inbox. Order-status questions, shipping questions and returns questions arrive all day, and the answers already exist on your site or in your store. Customers just can't find them.
How ChatbotReply handles it
Grounded in your site and documents
Import your WordPress pages, shipping and returns policies, and FAQs, or upload PDF, DOCX, TXT, Markdown or CSV files. Answers cite the pages they came from, and the agent says when it doesn't know.
WooCommerce order lookup
Customers ask about an order and the agent checks its status in WooCommerce. Optional identity verification (email code or signed token) keeps order details with the right person.
Product recommendations
Your catalog syncs from WooCommerce, so the agent recommends real products and never invents prices or stock.
Refunds need your approval
Cancellation and refund requests are confirmed by the customer and approved by your team before anything changes in your store. That is the default, and you set the limits.
Handoff and live inbox
Anything the agent shouldn't handle goes to your live-agent inbox with a conversation summary.
Setup
Paste your store URL into the free sandbox to build a test agent from your site.
Start the 14-day free trial and connect WooCommerce in the dashboard.
Run the QA Lab and pass the pre-publish quality gate.
Add the one-line widget script to your site's footer and connect any other channels you use.
FAQ
Can it issue refunds automatically?
Not by default. Refund and cancellation requests need the customer's confirmation and your team's approval, within limits you set.
Does it need a WordPress plugin?
The widget is one script tag, so anything that lets you add code to your site's footer works.
What if a customer asks something it can't answer?
It says it doesn't know, offers a human, and the question shows up in your knowledge-gap dashboard so you can add the answer.
How much does it cost?
Flat monthly plans from $99, with every feature on every plan. Answers matched directly from your FAQs are unlimited, and bringing your own AI key removes the AI-answer cap. The 14-day free trial needs no card.
See it on your own website
Paste your URL and chat with an agent built from your pages. Free sandbox, no card.