An AI chatbot for your Shopify store
ChatbotReply answers Shopify customers from your store content with sources, looks up orders, recommends products from your live catalog and sends refunds to you for approval.
The problem
Shopify support inboxes fill up with the same questions: where is my order, what is your return policy, does this come in another size, can I cancel. Each one is quick to answer, but together they take hours, and customers expect answers at night and on weekends too.
How ChatbotReply handles it
Answers from your store, with sources
ChatbotReply imports your store pages, policies and FAQs, plus any PDF, DOCX, TXT, Markdown or CSV files you upload. Every answer shows the pages it came from. If the answer isn't in your content, it says so and offers a human instead of guessing.
Order lookup
Connect Shopify and the agent can look up an order and tell the customer its status. You can ask customers to verify who they are first, with an email code or a signed token from your site.
Recommendations from your live catalog
Your product catalog syncs from Shopify, so recommendations use your real products. The agent never invents prices or stock levels.
Cancellations and refunds you approve
Customers can ask to cancel an order or request a refund. The customer confirms, then your team approves before anything changes in Shopify. That is the default, and you set the limits.
Human handoff
When a customer wants a person, the conversation lands in your live-agent inbox with a summary, so nobody has to repeat themselves.
Setup
Paste your store URL into the free sandbox. ChatbotReply imports your pages and builds a test agent you can chat with right away.
Start the 14-day free trial (no card) to keep the agent, then connect Shopify in the dashboard for order lookup and catalog sync.
Run the QA Lab. Your agent has to pass the quality gate before you publish.
Paste the one-line widget script into your theme (for example theme.liquid). Optionally connect WhatsApp, Messenger, Instagram or email.
FAQ
Can the chatbot refund an order on its own?
Not by default. Refunds and cancellations are requests: the customer confirms, then your team approves in the dashboard. You can add identity verification and set limits on what can be requested.
Will it make up prices or stock levels?
No. Product answers come from your synced Shopify catalog. If something isn't in the catalog or your content, the agent says it doesn't know and offers a human.
Do I need a developer?
No. The widget is a single script tag. If you'd rather we set it up, professional setup is available from $500.
How much does it cost?
Flat monthly plans from $99, with every feature on every plan. Answers matched directly from your FAQs are unlimited, and bringing your own AI key removes the AI-answer cap. The 14-day free trial needs no card.
See it on your own website
Paste your URL and chat with an agent built from your pages. Free sandbox, no card.