Instant answers
Trained on your FAQs, docs and website. Answers with confidence scoring and cited sources.
AI support that never sleeps
Your store’s smartest support agent, working 24/7
ChatbotReply answers questions, tracks orders, captures leads and hands the rest to your team with full context, on your site, WhatsApp and Messenger.
Free sandbox built from your pages, no card. Watch the live demo
- Sources
- Answers grounded in your content
- 14 days
- Free trial, no credit card
- 20
- Widget languages
Works with the tools you already use
ShopifyWooCommerceStripeWhatsAppMessengerInstagramTelegramEmail
Features
Everything a support team does. Automated.
One embeddable widget that learns your business and handles the repetitive questions, so your team handles the ones that matter.
Order tracking & actions
Look up orders, cancel or refund them, with explicit customer confirmation and full audit logs.
20 languages
Spanish, French, German, Hindi, Arabic, Japanese and 14 more. The language is detected automatically for every visitor.
WhatsApp & Messenger
Meet customers where they are. One inbox for website chat, WhatsApp and Messenger.
Lead capture
Collects names and emails mid-conversation and hands hot leads to your team.
CSAT analytics
Thumbs up/down on every answer, resolution funnels, and proactive visitor nudges.
How it works
Live on your site in three steps
No developers needed. No training data to prepare.
- 1
Add your website
Paste your URL and ChatbotReply crawls your pages, FAQs and docs to learn your business.
- 2
Embed one snippet
Drop a single script tag on your site. Customize colors, welcome message and default language in the dashboard.
- 3
Watch it resolve tickets
The bot answers, tracks orders and captures leads 24/7. Review everything in the analytics inbox.
Built for trust
An AI agent you can safely put in front of customers
Most chatbots guess. ChatbotReply answers only from your own content, shows where each answer came from, and asks before it changes anything.
Answers with sources
Every AI answer is grounded in your pages, docs and FAQs, and shows the source it came from.
Says "I don't know"
When your content doesn't cover a question, it says so and hands over to your team instead of inventing an answer.
Asks before it acts
Cancellations and refunds need the customer to confirm and your team to approve, within the limits you set.
Full audit trail
Every action and every answer is logged, so you can see exactly what the agent did and why.
Tested before it goes live
The built-in QA Lab checks your agent against real questions before changes to its behaviour reach customers.
Secure by default
Team roles, two-factor sign-in, encrypted credentials and per-business data isolation. How we protect data
Omnichannel
One bot, every channel your customers use
Website chat, WhatsApp, Messenger, Instagram, email and Telegram, all powered by the same brain and visible in one conversation inbox.
Website widgetOne script tag, no developer needed.
WhatsAppAnswer customers in the app they already use.
MessengerSame agent, same knowledge, same inbox.
Example conversations for a fictional store. Voice input is also available in the website widget.
Website widgetWhatsAppMessengerInstagramEmailTelegramVoice input
No per-resolution fees
What would you pay each month?
Many AI support tools charge for every conversation the AI resolves, so your bill grows with your success. ChatbotReply is a flat monthly price. Move the slider to compare at your own volume.
FAQ-matched answers are free and unlimited on every ChatbotReply plan, so real costs are often lower.
Estimates from each vendor's public pricing page as of 22 Oct 2026: Intercom Fin ($0.99 per outcome plus one $19 seat, the new-customer annual price), Gorgias ($0.90 per automated interaction on annual billing plus the $50 Basic helpdesk, before ticket fees; the plan comparison lists $0.85 on the $750/mo Advanced plan), Tidio (about $0.58 per Lyro conversation on annual billing from 200 to 1,000 a month, sold in tiers and a little more below 200; above that, the sales-quoted Plus plan from $300 plus $0.50 each). Lowest published rates shown, on annual billing; taxes, add-ons and volume discounts not included. Prices change, so check each vendor's page. Full side-by-side comparisons.
Pricing
Simple pricing, serious ROI
Every plan includes every feature. Plans differ only in how many AI-generated answers are included each month. Answers matched directly from your FAQs are always unlimited, and bringing your own AI key removes the cap.
Starter
$99/mo
14-day free trial
1,000 AI answers/mo
- Unlimited FAQ-matched answers
- Every feature & all 6 channels
- Email support
Growth
$199/mo
14-day free trial
5,000 AI answers/mo
- Unlimited FAQ-matched answers
- Every feature & all 6 channels
- Email support
Scale
$399/mo
14-day free trial
20,000 AI answers/mo
- Unlimited FAQ-matched answers
- Every feature & all 6 channels
- Priority support
FAQ
Questions, answered
Can't find your answer? Ask the chat bubble in the corner (it's ChatbotReply, trained on this website) or email info@chatbotreply.com.
Do I need a developer to install it?
No. Paste one script tag into your site, or connect WhatsApp/Messenger from the dashboard. Setup is self-serve; optional professional setup is available if you'd rather we do it.
How does it learn about my business?
Enter your website URL and it crawls your pages automatically. You can also add FAQs manually in the Knowledge tab.
Can it really cancel and refund orders?
It can prepare them, with guardrails: the customer confirms first, then your team approves before anything changes in your store, and every action is logged in the audit trail.
What happens when the bot can't answer?
It captures the visitor's details and hands the conversation to your team with full context. No dead ends.
Which languages does it speak?
The widget interface is available in 20 languages (English, Spanish, French, German, Portuguese, Hindi, Arabic and more), auto-detected per visitor. With AI answers enabled, replies are translated into the visitor's language. Test your key languages in the QA tab before launch.
How much does it cost, and is there a free trial?
Plans start at $99/month (Starter, 1,000 AI answers), then $199 (Growth, 5,000) and $399 (Scale, 20,000). Every plan includes every feature and unlimited FAQ-matched answers, and starts with a 14-day free trial, no credit card. Cancel anytime from your dashboard.
Can I use my own AI key?
Yes. Connect your own AI provider key in the dashboard and the monthly AI-answer cap no longer applies; you pay your provider directly for the AI usage.
Is my data secure?
Each business's data is isolated, credentials are encrypted, and your team signs in with roles and optional two-factor authentication. Every action is logged. See our security page and data processing addendum for details.
Put support on autopilot tonight
Start a free 14-day trial. No credit card required.
Customers and results