Handle returns questions without handing over the keys
ChatbotReply answers returns-policy questions with a link to your policy, and turns refund and cancellation requests into approvals for your team.
The problem
Returns questions are easy to get wrong. The policy has conditions and exceptions, and an AI that promises a refund you don't offer creates a bigger problem than the original question.
How ChatbotReply handles it
Policy answers with a citation
The agent answers from your returns policy and shows the page it used, so customers can read the exact wording.
Refund requests, not refunds
Customers can request a refund or cancellation. They confirm the request, then your team approves it. That is the default, and you set the limits.
Optional identity verification
Ask customers to verify with an email code or a signed token before any request is created.
Exceptions go to your team
Damaged items, disputes and edge cases are handed to the live-agent inbox with a summary.
See what's missing
Returns questions the agent couldn't answer show up in the knowledge-gap dashboard, so you can tighten your policy page.
Setup
Build a free sandbox agent from your website and ask it about your returns policy.
Start the 14-day free trial and connect Shopify or WooCommerce.
Set identity verification and refund limits.
Run the QA Lab, which includes action tests, and publish once the quality gate passes.
FAQ
Can it approve returns automatically?
No. By default every refund or cancellation request waits for your team's approval, and you set limits on what customers can request.
What if my policy doesn't cover the question?
The agent says it doesn't know and offers a human. It won't invent a policy.
How much does it cost?
Flat monthly plans from $99, with every feature on every plan. Answers matched directly from your FAQs are unlimited, and bringing your own AI key removes the AI-answer cap. The 14-day free trial needs no card.
See it on your own website
Paste your URL and chat with an agent built from your pages. Free sandbox, no card.