Answer "Where is my order?" automatically
ChatbotReply looks up Shopify and WooCommerce orders on your website, WhatsApp, Messenger and more, with optional customer verification and handoff for exceptions.
The problem
"Where is my order?" is a question every online store answers over and over. The answer is already in your store system. The customer just can't see it, so they message you.
How ChatbotReply handles it
Order lookup in the conversation
Connect Shopify or WooCommerce and the agent looks up the order and tells the customer its status, on any channel.
Optional identity verification
Require customers to confirm who they are with an email code or a signed token from your site before order details are shown.
Next steps with your approval
If the customer wants to cancel or asks for a refund, the agent turns it into a request the customer confirms and your team approves.
Exceptions go to a person
Delays, damaged parcels and anything unusual go to your live-agent inbox with a conversation summary.
Setup
Build a free sandbox agent from your store URL.
Start the 14-day free trial and connect Shopify or WooCommerce.
Decide whether customers must verify their identity, and set limits for cancel and refund requests.
Run the QA Lab, then install the widget or connect WhatsApp, Messenger, Instagram, email or Telegram.
FAQ
Which store platforms are supported?
Shopify and WooCommerce order lookup are built in.
How do you stop someone looking up another person's order?
Turn on identity verification. The customer confirms an email code, or your site passes a signed token, before order details are shared.
Can it change an order?
It can raise cancel and refund requests. The customer confirms them and your team approves them before anything changes.
How much does it cost?
Flat monthly plans from $99, with every feature on every plan. Answers matched directly from your FAQs are unlimited, and bringing your own AI key removes the AI-answer cap. The 14-day free trial needs no card.
See it on your own website
Paste your URL and chat with an agent built from your pages. Free sandbox, no card.