An AI customer support agent that doesn't guess
ChatbotReply answers customers from your own website, FAQs and documents with visible sources, says when it doesn't know, and hands off to your team with a summary.
The problem
Customers ask the same questions on your website, by email and in messaging apps, often outside business hours. A chatbot that guesses does more harm than a slow reply: one wrong answer about a refund policy costs you a customer.
How ChatbotReply handles it
Answers with visible sources
The agent answers from your website, FAQs and uploaded documents (PDF, DOCX, TXT, Markdown, CSV), and shows the pages each answer came from.
It says when it doesn't know
If the answer isn't in your content, it says so and offers a human instead of making something up.
Handoff with a summary
Conversations that need a person go to the live-agent inbox with a summary, so your team can pick up where the agent left off.
Knowledge-gap dashboard
Every question the agent couldn't answer is collected in one place, so you know exactly what content to add next.
Every channel, one agent
Website widget, WhatsApp, Messenger, Instagram, email and Telegram. The widget interface comes in 20 languages.
Your choice of AI model
Works with any OpenAI-compatible model or Anthropic. Bring your own key and the AI-answer cap no longer applies.
Setup
Paste your website URL into the free sandbox and chat with an agent built from your pages.
Start the 14-day free trial and add FAQs or upload your documents.
Run the QA Lab and pass the pre-publish quality gate.
Install the widget with one script tag and connect your other channels.
FAQ
What happens when it can't answer?
It tells the customer it doesn't know, offers a human, and captures their details if nobody is available. The question is added to your knowledge-gap dashboard.
Which AI model does it use?
Any OpenAI-compatible model or Anthropic. You can use your own API key, which removes the AI-answer cap.
Which languages does it support?
The widget interface is available in 20 languages, detected per visitor. With AI answers on, replies follow the visitor's language. Test your key languages in the QA Lab before launch.
How much does it cost?
Flat monthly plans from $99, with every feature on every plan. Answers matched directly from your FAQs are unlimited, and bringing your own AI key removes the AI-answer cap. The 14-day free trial needs no card.
See it on your own website
Paste your URL and chat with an agent built from your pages. Free sandbox, no card.