Automate repetitive support, keep control of the rest
ChatbotReply automates repeat questions from your own content, routes risky actions to your team for approval, and tests the agent before it goes live. Flat monthly pricing.
The problem
Hiring for every spike in ticket volume doesn't scale, but automation that goes wrong is worse than none. You need automation that knows its limits.
How ChatbotReply handles it
Unlimited FAQ-matched answers
Questions that match your FAQs are answered without counting toward your plan. AI answers cover the rest, grounded in your content with visible sources.
Actions with guardrails
Order tracking is automatic. Cancel and refund requests need the customer's confirmation and your team's approval, with optional identity verification and limits you set.
Test before you publish
The QA Lab runs paraphrases, typos, out-of-scope questions, prompt injection, escalation and action tests. The agent publishes only when it passes the quality gate.
Close the gaps
The knowledge-gap dashboard shows which questions the agent couldn't answer.
Clean handoff
Anything the agent shouldn't handle goes to the live-agent inbox with a summary.
Predictable cost
Flat monthly plans instead of per-resolution billing. Bring your own AI key to remove the AI-answer cap.
Setup
Build a free sandbox agent from your website URL.
Start the 14-day free trial, add FAQs and upload your documents.
Connect your store and set approval rules and limits.
Run the QA Lab, pass the quality gate and go live on your channels.
FAQ
How much of our support will it automate?
We don't publish a percentage, because it depends on how much of your support is answerable from your content. The sandbox and the QA Lab show you on your own questions before you pay.
What stops it doing something wrong?
Refunds and cancellations need approval by default, answers come from your content with sources, and the quality gate has to pass before you publish.
How much does it cost?
Flat monthly plans from $99, with every feature on every plan. Answers matched directly from your FAQs are unlimited, and bringing your own AI key removes the AI-answer cap. The 14-day free trial needs no card.
See it on your own website
Paste your URL and chat with an agent built from your pages. Free sandbox, no card.