An AI support agent for your SaaS product
ChatbotReply answers product, billing and pre-sales questions from your docs with citations, captures leads, and hands off to your team with a summary.
The problem
SaaS support is mostly how-to questions whose answers already sit in your docs, plus pre-sales questions from people comparing plans. Your team answers both by pasting links to pages customers didn't read.
How ChatbotReply handles it
Answers from your docs, with links
Import your public docs and help pages by URL, or upload PDF, DOCX, TXT, Markdown or CSV files. Each answer shows the pages it came from.
Honest when it doesn't know
If the docs don't cover it, the agent says so and offers a human.
Lead capture
Visitors asking about pricing or a demo can leave their details mid-conversation, and the lead goes to your team.
Find the holes in your docs
The knowledge-gap dashboard lists questions the agent couldn't answer, which is a to-do list for your documentation.
Tested against prompt injection
The QA Lab includes prompt-injection and out-of-scope tests, and the agent must pass the quality gate before you publish.
Bring your own model
Use any OpenAI-compatible model or Anthropic, with your own key if you prefer.
Setup
Paste your docs or marketing site URL into the free sandbox.
Start the 14-day free trial and upload any docs that aren't public.
Run the QA Lab and fix anything the knowledge-gap dashboard surfaces.
Install the widget in your app or site with one script tag.
FAQ
Can it answer from our help center?
If your help center is made of public web pages, import it by URL. Otherwise, upload the content as files.
Can it take actions inside our product?
Built-in actions today are for orders (tracking, cancellation and refund requests). For product-specific tasks the agent hands off to your team with a summary.
Can we use our own AI provider?
Yes. Any OpenAI-compatible model or Anthropic works, and your own key removes the AI-answer cap.
How much does it cost?
Flat monthly plans from $99, with every feature on every plan. Answers matched directly from your FAQs are unlimited, and bringing your own AI key removes the AI-answer cap. The 14-day free trial needs no card.
See it on your own website
Paste your URL and chat with an agent built from your pages. Free sandbox, no card.