Comparison
ChatbotReply vs Tidio Lyro
An honest side-by-side, using only what Tidio Lyro publishes on its own pages (as of 22 Oct 2026) and what ChatbotReply ships today.
What each is best for
ChatbotReply
E-commerce, SaaS and service businesses that want a predictable flat monthly price, every feature on every plan, answers with visible sources, and an agent they can test before it goes live.
Tidio Lyro
Small sites that want to start on a free plan and pay per Lyro conversation as they grow.
Comparison
| Feature | ChatbotReply | Tidio Lyro |
|---|---|---|
| Pricing model | Flat monthly plans: $99 (1,000 AI answers), $199 (5,000) or $399 (20,000). FAQ-matched answers are unlimited, and your own AI key removes the cap. Every feature on every plan. | Lyro add-on from $39/mo for 50 conversations ($32.50/mo billed annually); $0.70 per conversation at 200 to 1,000 a month; from $0.50 only on the sales-quoted Plus (from $300/mo) and Premium plans. |
| Free trial / plan | 14-day free trial, no card. Free 72-hour sandbox agent built from your website. | Free plan with 50 one-time Lyro conversations; 7-day trial, no card. |
| Actions | Order tracking; cancel and refund requests the customer confirms and your team approves, with optional identity verification and limits you set; Shopify and WooCommerce order lookup and catalog sync. | Order updates, lead qualification, MCP. |
| Testing before launch | QA Lab: paraphrases, typos, out-of-scope, prompt-injection, escalation and action tests, with a pre-publish quality gate. | Playground. |
| Channels | Website widget, WhatsApp, Messenger, Instagram, email, Telegram. | Chat, Messenger, Instagram, WhatsApp, email. |
| Sources | Pricing page | Tidio pricingLyroLyro help articleAs of 22 Oct 2026. Check the vendor's page for current pricing. |
Competitor details come from the linked vendor pages as of 22 Oct 2026. Prices and features change, so check the vendor's page for current pricing.
Where ChatbotReply is different
- Flat monthly pricing: $99, $199 or $399 a month, not per conversation or resolution. FAQ-matched answers are unlimited on every plan.
- Every feature on every plan, including WhatsApp, Instagram, Telegram and store actions.
- Approvals by default: refunds and cancellations need the customer's confirmation and your team's approval, within limits you set.
- QA Lab with a pre-publish quality gate: paraphrases, typos, out-of-scope questions, prompt injection, escalation and actions are tested before customers see the agent.
- Bring your own AI: any OpenAI-compatible model or Anthropic. Your own key removes the AI-answer cap.
When to choose Tidio Lyro instead
- You want a free plan to start with and your AI conversation volume is low.
- Per-conversation pricing suits your traffic better than a flat monthly plan.
Not sure? Build a free sandbox agent from your website and compare the answers yourself.
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