ChatbotReply vs Gorgias
An honest side-by-side, using only what Gorgias publishes on its own pages (as of 22 Oct 2026) and what ChatbotReply ships today.
What each is best for
ChatbotReply
E-commerce, SaaS and service businesses that want a predictable flat monthly price, every feature on every plan, answers with visible sources, and an agent they can test before it goes live.
Gorgias
Shopify stores that want a full helpdesk plus an AI agent with a large action library (130+ actions), with TikTok Shop in the same helpdesk.
Comparison
| Feature | ChatbotReply | Gorgias |
|---|---|---|
| Pricing model | Flat monthly plans: $99 (1,000 AI answers), $199 (5,000) or $399 (20,000). FAQ-matched answers are unlimited, and your own AI key removes the cap. Every feature on every plan. | $1.00 per automated interaction on monthly billing or $0.90 on annual billing (the plan comparison also lists $0.85 on the $750/mo Advanced plan), in monthly bundles on top of a helpdesk plan, with $1.50 overage. The cheapest setup with AI Agent is $40/mo (Starter helpdesk $10 plus AI Agent $30 for 30 interactions); order actions need Basic or higher ($77/mo billed annually). |
| Free trial / plan | 14-day free trial, no card. Free 72-hour sandbox agent built from your website. | 7-day trial. |
| Actions | Order tracking; cancel and refund requests the customer confirms and your team approves, with optional identity verification and limits you set; Shopify and WooCommerce order lookup and catalog sync. | 130+ actions; Shopify cancel, edit address and reship; custom API actions; confidence threshold. |
| Testing before launch | QA Lab: paraphrases, typos, out-of-scope, prompt-injection, escalation and action tests, with a pre-publish quality gate. | Train → Test → Deploy → Optimize flow, test conversations, and ratings on closed conversations. |
| Channels | Website widget, WhatsApp, Messenger, Instagram, email, Telegram. | AI Agent: email, chat, SMS, Instagram, Messenger and WhatsApp. The helpdesk also covers voice and TikTok Shop. |
| Sources | Pricing page | Gorgias pricingGorgias AI AgentGorgias Shopify order actionsGorgias AI Agent explainedGorgias test conversationsAs of 22 Oct 2026. Check the vendor's page for current pricing. |
Competitor details come from the linked vendor pages as of 22 Oct 2026. Prices and features change, so check the vendor's page for current pricing.
Worth knowing about Gorgias
- Cancel, edit address and remove item work only on unfulfilled orders; reship is for shipped orders that are lost or damaged. Source (as of 22 Oct 2026)
Where ChatbotReply is different
- Flat monthly pricing: $99, $199 or $399 a month, not per conversation or resolution. FAQ-matched answers are unlimited on every plan.
- Every feature on every plan, including WhatsApp, Instagram, Telegram and store actions.
- Approvals by default: refunds and cancellations need the customer's confirmation and your team's approval, within limits you set.
- QA Lab with a pre-publish quality gate: paraphrases, typos, out-of-scope questions, prompt injection, escalation and actions are tested before customers see the agent.
- Bring your own AI: any OpenAI-compatible model or Anthropic. Your own key removes the AI-answer cap.
When to choose Gorgias instead
- You want your helpdesk and AI agent from one e-commerce-focused vendor.
- You sell on TikTok Shop and want it in the same inbox.
- You need address edits or reships automated. ChatbotReply handles order tracking plus cancel and refund requests with your approval.
Not sure? Build a free sandbox agent from your website and compare the answers yourself.
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