ChatbotReply vs Chatbase
An honest side-by-side, using only what Chatbase publishes on its own pages (as of 22 Oct 2026) and what ChatbotReply ships today.
What each is best for
ChatbotReply
E-commerce, SaaS and service businesses that want a predictable flat monthly price, every feature on every plan, answers with visible sources, and an agent they can test before it goes live.
Chatbase
Teams that want credit-based pricing from $40/mo ($32/mo billed yearly) and integrations such as Slack, Zendesk, Salesforce and Calendly.
Comparison
| Feature | ChatbotReply | Chatbase |
|---|---|---|
| Pricing model | Flat monthly plans: $99 (1,000 AI answers), $199 (5,000) or $399 (20,000). FAQ-matched answers are unlimited, and your own AI key removes the cap. Every feature on every plan. | Message credits per month: $40 (700), $150 (4,000), $500 (15,000) on monthly billing; 20% less billed yearly. |
| Free trial / plan | 14-day free trial, no card. Free 72-hour sandbox agent built from your website. | 7-day trial on Hobby, Standard and Pro. The pricing page no longer lists a free plan, though Chatbase's llms.txt still mentions one. |
| Actions | Order tracking; cancel and refund requests the customer confirms and your team approves, with optional identity verification and limits you set; Shopify and WooCommerce order lookup and catalog sync. | Custom actions; Shopify from the $40 plan and Stripe from the $150 plan; Calendly; lead capture. |
| Testing before launch | QA Lab: paraphrases, typos, out-of-scope, prompt-injection, escalation and action tests, with a pre-publish quality gate. | Tests with simulated customers graded by an AI judge; playground preview. |
| Channels | Website widget, WhatsApp, Messenger, Instagram, email, Telegram. | Web, WhatsApp, Messenger/Instagram, Slack, email, voice, Zendesk. |
| Sources | Pricing page | Chatbase pricingChatbase TestsChatbase llms.txtAs of 22 Oct 2026. Check the vendor's page for current pricing. |
Competitor details come from the linked vendor pages as of 22 Oct 2026. Prices and features change, so check the vendor's page for current pricing.
Where ChatbotReply is different
- Flat monthly pricing: $99, $199 or $399 a month, not per conversation or resolution. FAQ-matched answers are unlimited on every plan.
- Every feature on every plan, including WhatsApp, Instagram, Telegram and store actions.
- Approvals by default: refunds and cancellations need the customer's confirmation and your team's approval, within limits you set.
- QA Lab with a pre-publish quality gate: paraphrases, typos, out-of-scope questions, prompt injection, escalation and actions are tested before customers see the agent.
- Bring your own AI: any OpenAI-compatible model or Anthropic. Your own key removes the AI-answer cap.
When to choose Chatbase instead
- You want a low entry price ($40/mo, or $32/mo billed yearly) and are happy with credit bundles.
- You need Slack or Zendesk as a channel, or Calendly booking inside the chat.
- Your volume fits comfortably inside a credit bundle.
Not sure? Build a free sandbox agent from your website and compare the answers yourself.
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